Terms & Conditions

Welcome to Lotus Merpati Store! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

General Information

  • Lotus Merpati Store is a retail store selling sports shoes, established in 2025.
  • These terms apply to all products and services offered through our website.

Product Availability

  • Product availability is subject to change. We do our best to keep stock levels updated, but we cannot guarantee the availability of any product at all times.
  • All product images, descriptions, and prices are for reference and may vary slightly from the actual items.

Pricing and Payment

  • Prices are listed in the local currency and include applicable taxes.
  • We accept various payment methods, including credit/debit cards, bank transfers, and other online payment options.
  • Payments are processed securely. By providing your payment information, you agree to the charges for your order.

Order Confirmation

  • Once an order is placed, you will receive an email confirmation with your order details. Please review the information to ensure everything is correct.
  • Lotus Merpati Store reserves the right to cancel or modify any order if necessary, especially in cases of pricing errors, stock availability, or payment issues.

Shipping and Delivery

  • We offer shipping within the region as per our delivery policies.
  • Shipping costs and delivery times will be displayed at checkout. Delivery times may vary based on your location and availability of stock.
  • We are not responsible for delays caused by third-party couriers or external factors.

Returns and Exchanges

  • We offer a return or exchange within 14 days from the date of delivery for unused and unworn items in original packaging.
  • Items returned must be in original condition. Please refer to our Returns Policy for more detailed instructions.

Warranty

  • Products come with a manufacturer's warranty where applicable. Warranty details are provided with the product at the time of purchase.
  • If you encounter any defects in material or workmanship, please contact us immediately.

Privacy Policy

  • We are committed to protecting your privacy. All personal information collected will be used solely for processing orders and improving your shopping experience. For more details, please refer to our Privacy Policy.

Intellectual Property

  • All content on this website, including text, images, logos, and product names, is the property of Lotus Merpati Store and is protected by copyright and intellectual property laws.
  • You may not copy, modify, or distribute any of the content without permission.

Limitation of Liability

  • Lotus Merpati Store is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.

Amendments

  • We reserve the right to update and modify these Terms & Conditions at any time. Changes will be effective once posted on this page. We encourage you to review these terms periodically.

Contact Us

  • If you have any questions or concerns about our Terms & Conditions, please contact us at lotusmerpatisport@gmail.com or visit our store for assistance.